各位移民朋友,
不知你们向消费者协会BETTER BUSINESS BUREAU (BBB)等机构投诉过本地商家的欺诈行为吗? 我有过几次不成功的经验. 每次我都有充分的理由, 但这些商家对 BBB 的询问都钢嘴铁牙, 拒不认错, 甚至撒谎诬陷. 因此BBB 等机构一般是表示无能为力, 甚至流露出相信商家的态度.
说实在的, 我失望的不光是金钱的损失, 我最气的是洋人颠倒是非的态度. 有人讲你可以打官司啊, 但我们移民难得有时间和金钱去法庭讨公道, 胜诉的可能也就不大. 有资源才能有尊严, 所以移民和本地人有冲突时实际上是处在不利的位置. 这就是不平等. 这就是一些人所推崇的加拿大是平等自由民主社会的现实. 加拿大实际上是要我们的后代有归属感, 对我们第一代移民采取的是任其自生自灭的策略. 这些事可惜很多同胞没有经历过, 也少有体会, 心里仍对这个 "世界上最好的地方" 存有太多虚幻的梦想.
我对这里洋人的素质非常失望, 对作为弱势群体的移民所受的欺凌深表悲哀, 同时对某些同胞盲目崇拜洋人的所谓"道德"和"诚实"并贬低同胞的行为非常反感. 我在加拿大多年, 看了很多洋人的虚伪行为, 他们道德和诚实标准很多时候是双重的, 和他们对外吹嘘的形象差别很大, 加拿大人讲美国霸道, 他们自己又如何? 软欺硬怕, 这是洋人的通病!
因此我盼望有真正的保护我们自己利益和尊严的组织. 前段时间有人在此也呼吁过此事.
EMAIL: zcd001@gmail.com
Story 1
HOW BELL MOBILITY BADLY TREAT THEIR CUSTOMER
I am writing about a problem I am with the Bell World store of Bell Mobility at Hillside Mall, Victoria, BC, Canada. I believe that the saleswoman (TH) misled me to go for an unnecessary and expensive service plan, and the store manager (SH) unfairly treated me by unconditionally protecting his staff. I doubt the business honesty of this company. Here is the story.
I signed up a two-year contract with Bell Mobility in February 2003. On July 14, 2004 I happened to see the Bell World store while I was shopping at Hillside Mall, so I dropped into it and asked the saleswoman if she could do something about my cell phone that was working but with a little noise. The saleswoman said that the phone could not be fixed because the warrantee was only for one year. Then she said that since I was currently on the two-year contract there was a good news for me, which was “free hardware upgrading”. She continued to explain it and said what I needed to do was just to pay the cost of the phone first and I would have the full money credited back. I asked her if I had to pay extra or if I had other obligations like changing the service plan, she said “no, that’s it”, I asked her, “totally free, are you sure?” she answered, “yes”, so I was very happy to accept this unbelievable deal, and paid her $171.75 ($150 + tax).
Therefore, I had been proud of being a loyal customer of Bell Mobility and telling my friends how I appreciated it that this company was taking care of me until the following things happened:
1) On September 23, 2004, when I asked the saleswoman why I had not received the refund, she made a phone call and told me that the new policy only provides $125 credit for two-year contract in stead of full credit for three-year contract. I was shocked, and pointed out that she told me a different story on July 14, 2004. She hesitated and said she did not remember our conversion. Later, I also found out that I was charged $40.08 ($35 + tax) for Hardware Change Processing Fee. So I contacted the customer service of Bell Mobility several times. At first they refused to give me any credit, then they only gave me $125 credit instead of $150 that was printed on my invoice (what a trick!) And finally I got around $170 credit in total (including free call display to be credited later).
2) On November 18, 2004, I happened to learn from the customer service of Bell Mobility that my contract was extended to July 2006, which I did not know at all. The customer service people asked me to deal with the Bell World store for this dispute. So I went to see the store manager and told him the whole story. To my surprise, the manager was very self-protective. He said that he coaches that saleswoman so she never makes mistakes, while implying that I was trying to take advantage of them. I told him that any human being could make mistakes and asked him how could he guarantee that saleswoman did not deliver a wrong message since even she herself could not remember the situation, he changed his way and attributed this problem to misunderstanding. I told him that I did not want to argue with him, and I asked for his boss’s contact information, but he insisted not tell me, instead, he let me deal with the customer service of Bell Canada. I was very frustrated because the customer service of Bell Mobility had let me to deal with the store. It is a deadlock circle. I do not understand why they treat their customer this way.
I have no idea if Bell World store people work on commission, but I definitely had no motivation to get myself into such a trouble without having been misled for the following reasons:
1) I did not have the necessity to change the phone that was still working, because the noise of my old phone is not serious up to now (you can prove my words by testing my old phone).
2) I did not feel that hurry to renew a two-year contract because my original contract would be completed in a few months, and I preferred to make a decision by then.
3) I do need a cell phone, but I understood I would get a free brand new phone for most two-year service plans with any company, so there was no point for me to fasten myself to Bell Mobility under such unfair conditions. I might still go with Bell Mobility in the next two years but I hate being framed and forced.
4) I believe that saleswoman was not clear about the policy herself on July 14, 2004, while the new policy started 2 days earlier on July 12, 2004. Otherwise she would have asked me to go for the three-year plan, because the new policy only provides $125 credit for a two-year plan. If the phone itself was $150 (printed on my invoice) why does “HARDWARE UPGRADE 1@$0.0” also appear on my invoice of July 14, 2004?
I am reasonable. I could understand a salesperson’s mistake, however, the attitude of the store manager was not acceptable. He has strong prejudice and does not trust customers at all. He was not working there to solve the problem but to play the game. He was just trying to fool his customer, which maybe the way or skill he runs a small store business. Now I have two working phones with only one number. He won’t take back my second phone, saying it is four month old and avoiding the problem: who has created such a mess.
Besides the above problems, Bell Mobility recently overcharged me for other payments, and they explained it as the problem of the computer system only when I checked with them. I can’t help asking why they seldom short-charge customers, and will they easily refund the wrongly charged money if the customer does not pursue?
In addition, some customer service agents of Bell Mobility are not patient to me. When a humble customer has spent much time and energy trying to figure out the unpleasant situation caused by such a big company, does he deserve a friendless attitude?
呼吁[86 hits](12/25/2004 11:48:11 AM)
Story 2
TO BBB(消费者协会BETTER BUSINESS BUREAU)
I am writing about my bad experience with a computer service company, and I am seeking your help.
In April 2002, one hard drive of my computer did not work well, so I took it to Paradon Computer Systems Ltd., 360 Bay Street, Victoria, BC.
The technician of Paradon promised me that they were able to recover my critical data from the hard drive in two hours. So I left the hard drive for them to service.
They did not let me pick up the hard drive until one week later. To my surprise, the data was not recovered and the hard drive was physically damaged during their operation. Also they did not give me back the hard drive unless I paid them $139.10 for the service.
That hard drive carried the data of my four-year hard work. So I had to pay them what they wanted in order to get my hard drive back at the moment. But I did not sign the pick up sheet, which stated, “The service was completed to my satisfaction, and the property was picked up by …”, because I was not satisfied with this outcome at all.
I agree that they had spent time on servicing my hard drive, but their effort was futile and they even made thing worse. This was just like a case of car service: the customer drives to a car service shop online, the mechanic does not fix the problem but makes
the car not work at all. The car service shop should say sorry and offer some compensation to the customer. They will never make the customer to pay for their service time.
I believe that Paradon Computer Systems Ltd. was running a bad business. They overrated their ability to me in order to get my business; they wasted my time; they damaged my property; and they charged me rather than compensated my loss.
I believe that Paradon Computer Systems Ltd. was unfair to me. It is well known that companies offering such service do not charge until their customers are totally happy with the service, regardless the time spent on the job. The reason Paradon Computer Systems Ltd. bullied me was because they thought that I was not able to argue with them in my poor English as I came from a foreign country. Their general manager treated me in a very rude attitude which upset me greatly.
What should I do against this unfairness? Your help is greatly appreciated.
呼吁[59 hits](12/25/2004 11:55:32 AM)